Refund policy
At Lures & Lead, we want you to be happy with your purchase. If something isn't right, we're happy to help. Please review the following policy before requesting a return.
30-Day Returns
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it — unworn, unused, unrigged, unaltered, and in its original packaging, with tags attached when applicable. You must also provide your receipt or other proof of purchase.
Fishing products that have been used, fished, rigged, tied, altered, modified, damaged, or otherwise handled beyond normal inspection are not eligible for return.
To start a return, please contact us at support@luresandlead.com. Do not send an item back without first contacting us and receiving return instructions. Unauthorized returns may not be accepted.
If your return is approved, we will provide instructions on how and where to send your package.
Return Shipping
For standard returns, including returns due to buyer's remorse, change of mind, ordering the wrong product, selecting the wrong size or color, or simply no longer wanting the item, the customer is responsible for all return shipping costs.
Lures & Lead does not provide or pay for return shipping on buyer's remorse or other customer-initiated returns.
If the return is due to an error on our part, such as receiving the wrong item, a defective product, or an item damaged during shipment, Lures & Lead will provide a return shipping label at no cost to the customer.
Original Shipping Charges Are Non-Refundable
Refunds are for the eligible product purchase price only. Original shipping charges are non-refundable.
If you paid for shipping when placing your order, that shipping charge will not be included in your refund, even when the product itself is approved for return.
Return shipping costs paid by the customer are also non-refundable.
If your original order qualified for free shipping, the original cost of shipping will be deducted from the refund.
Damaged, Defective, or Incorrect Items
Please inspect your order as soon as you receive it and contact us within 30 days of delivery if your item is defective, damaged, or if you received the wrong item.
Please contact us at support@luresandlead.com and include your order number and, when applicable, photos of the item and packaging. We will review the issue and work with you to make it right.
If the item was damaged during shipping, please retain the original packaging until we have completed our review.
Damage or defects reported more than 30 days after delivery may not be eligible for a return or replacement.
Items That Cannot Be Returned
Certain items are not eligible for return, including:
- Final Sale or Clearance items
- Gift cards
- Custom or personalized products
- Special-order products that are not normally stocked
- Items that have been used, fished, rigged, tied, altered, modified, or damaged
- Items that are not in their original condition
- Items missing original packaging, tags, components, or accessories
- Products specifically identified as non-returnable at the time of purchase
Final Sale / Clearance Items
Products designated as "Final Sale," "Clearance," or otherwise identified as non-returnable at the time of purchase are not eligible for return, refund, exchange, or store credit, except where required by applicable law.
The Final Sale or Clearance designation will be clearly identified on the product listing or at the time of purchase.
If you are unsure whether an item is eligible for return, please contact us at support@luresandlead.com before placing your order or sending an item back.
Exchanges
We do not process direct exchanges.
The fastest way to receive a different product is to return the original item in accordance with this policy. Once your return has been approved and processed, you can place a new order for the item you want.
Please note that the original shipping charge will not be refunded as part of the return.
Refunds
Once we receive your returned item, we will inspect it and notify you whether your refund has been approved.
If approved, the purchase price of the eligible returned product will be refunded to your original payment method.
Refunds do not include original shipping charges. Return shipping costs paid by the customer are also not refundable.
If an item is returned in a condition that does not meet the requirements of this policy, Lures & Lead reserves the right to deny the return or issue a reduced refund based on the condition of the returned item.
Please allow your bank or credit card company additional processing time to post the refund to your account after we issue it.
Returned or Undeliverable Packages
If an order is returned to Lures & Lead because the package was refused, the shipping address was entered incorrectly, or the package was otherwise undeliverable due to circumstances outside of Lures & Lead's control, we may issue a refund for the eligible product(s).
Refusing delivery of an order does not constitute a cancellation or approved return. If a customer refuses delivery, the package is returned to Lures & Lead, or the package is otherwise undeliverable due to circumstances outside of Lures & Lead's control, the original shipping charge will not be refunded. Any additional shipping, return-to-sender, or handling costs incurred by Lures & Lead may also be deducted from the product refund.
Questions
If you have any questions about our Refund & Return Policy, please contact us at: